The Digital Domain

Personally, I don’t like paying upfront for something I don’t want or may never need.  Take extended warranties for example.  Everyone knows that most of the time they are not a good deal for the consumer; rather they are cash cows for the supplier.  And no one wants to have a warranty tacked on to a purchase without notice or without having a say in whether it is included in the final price.  So why then would an organization be open to having a 1-2% fee added on to its monthly services contract, versus just being charged on an “as used” basis?

We are currently working with a client to develop an off-site electronic document scanning solution to replace the company’s in-house operation.  Another supplier has come back to the company and added on a monthly fee to cover rescan work up to a fixed percentage.  This client has come back to us requesting the same arrangement.  Now I like making money as much as the next person.  But, since I do not like paying for things I may or may not need and/or use, I have an issue charging my clients for services that I may not perform. 

When sourcing services from a business process outsourcing (BPO) or office document scanning provider, be sure to keep honesty, integrity, openness, and fair practices as evaluators.  Sometimes it may seem like a struggle to have to review a long laundry list of services and costs to determine what the final charge may be.  But remember, a reputable organization will only charge for the services rendered, and charge you at a fair market rate.  Hidden and/or extra fees are often signs that you may later be charged for other extraneous services.

A strong BPO offering from a proven records and document process management outsourcer can both operating efficiency and the bottom line. Our website (http://www.ocesolutions.com) offers additional insight into the most effective document management strategies.