Personally, I don’t like paying upfront for something I don’t want or may never need. Take extended warranties for example. Everyone knows that most of the time they are not a good deal for the consumer; rather they are cash cows for the supplier. And no one wants to have a warranty tacked on to a purchase without notice or without having a say in whether it is included in the final price. So why then would an organization be open to having a 1-2% fee added on to its monthly services contract, versus just being charged on an “as used” basis?
We are currently working with a client to develop an off-site electronic document scanning solution to replace the company’s in-house operation. Another supplier has come back to the company and added on a monthly fee to cover rescan work up to a fixed percentage. This client has come back to us requesting the same arrangement. Now I like making money as much as the next person. But, since I do not like paying for things I may or may not need and/or use, I have an issue charging my clients for services that I may not perform.
When sourcing services from a business process outsourcing (BPO) or office document scanning provider, be sure to keep honesty, integrity, openness, and fair practices as evaluators. Sometimes it may seem like a struggle to have to review a long laundry list of services and costs to determine what the final charge may be. But remember, a reputable organization will only charge for the services rendered, and charge you at a fair market rate. Hidden and/or extra fees are often signs that you may later be charged for other extraneous services.
A strong BPO offering from a proven records and document process management outsourcer can both operating efficiency and the bottom line. Our website (http://www.ocesolutions.com) offers additional insight into the most effective document management strategies.